Frequently Asked Questions.
Ordering & Payment
How do I place an order?
Browse our collection, add items to your cart, then proceed to checkout. Enter your shipping and billing details, choose a payment method, and confirm your order. You’ll receive an email confirmation once your order is placed.
What payment methods do you accept?
We accept major credit cards, debit cards, paypal, venmo, and others such as Klarna/Affirm. Credit card payments are processed securely through our trusted payment providers.
Can I modify or cancel my order?
To modify or cancel your order, contact us within 24 hours of placing it. Once processing begins, changes may not be possible if the item has shipped.
Shipping
Where do you ship?
We currently ship to addresses within the United States. International shipping is not available yet, but we’re working on it—stay tuned!
How long does shipping take?
Orders are shipped within 24-48 hours of being placed. Delivery typically takes 3-7 business days within the U.S., depending on your location. You’ll receive a tracking number once your order ships.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order weight. Check your cart for details before completing your purchase.
Customer Service
How do I contact you?
Reach us via phone at (951) 777-0292 or email us at sales@thelittlesparrow.co. You can also reach us via our social media channels. We typically respond within 24-48 hours, Monday through Friday.
Can I ship a gift directly to someone else?
Yes, you can ship gifts directly to the recipient. Enter their address in the shipping section at checkout, and we’ll handle the rest.
What is your return, refund, and exchange policy?
For details on returns, refunds, and exchanges, please see our Return and Refund Polcy.
What if I have trouble checking out?
Try clearing your browser cache, using a different browser, or checking your internet connection. If issues persist, please reach out to us.
Product Information
What types of products do you sell?
We offer women’s Boho and country-style clothing, handcrafted jewelry, and Christian apparel and accessories, all designed or picked with care and quality in mind.
How do I care for my jewelry or clothing?
For jewelry, avoid exposure to water and store in a dry place. For clothing, follow the care label instructions—most items are machine-washable on a gentle cycle.
Do you offer custom jewelry?
Yes, we offer custom commissions for handcrafted jewelry! Email sales@thelittlesparrow.co or message us on social media to discuss your vision.
Can you source a specific item for me?
If you’re seeking a particular item or something similar, let us know!
Account & Privacy
Do I need an account to shop?
No, you can check out as a guest. Creating an account is optional and allows for faster checkout and order tracking.
How is my personal information protected?
We take your privacy seriously. For details on how we collect, use, and protect your data, see our Privacy Policy.
How do I unsubscribe from marketing emails or texts?
Click the “unsubscribe” link in any marketing email or reply “STOP” to our text messages.
Marketing & Promotions
How do I sign up for your newsletter?
Sign up at checkout or on our homepage to receive updates on new products, plus exclusive promotions.
Do you offer discounts?
We occasionally offer promotions and discounts. Check our website or sign up for our newsletter for the latest deals.
