Introduction
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you shop with our online store. This policy applies to our website, and all related services, including customer interactions and purchases.
Information We Collect
We collect the following types of personal information to provide and improve our services:
- Personal Identifiers: Name, billing and shipping address, email address, phone number, and birthday (if provided).
- Payment Information: Payment details, such as credit card information, which you may choose to store for faster checkout. This information is securely processed by our third-party payment processors, who receive only the data necessary to validate and authenticate transactions.
- Order Information: Details about your purchases, such as item descriptions and order history.
- Website Usage Data: Information collected automatically through our website, including IP address, browser type, device information, and cookies or similar tracking technologies used by WooCommerce to enhance your browsing experience (e.g., remembering cart items or analyzing site traffic).
- Communications: Information you provide through contact forms, customer service inquiries, or other direct communications with us.
How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including shipping handcrafted jewelry, clothing, or accessories to you.
- To communicate with you about your orders, returns, exchanges, or customer service inquiries.
- To send you newsletters and marketing communications via email or text message about new products, promotions, or updates, if you have opted in to receive them.
- To improve our website and services by analyzing usage data (e.g., understanding which products are most popular).
- To comply with legal obligations, such as tax or accounting requirements.
Data Sharing & Disclosure
We do not sell your personal information to third parties. We may share your data only in the following cases:
- Service Providers: We share necessary information with trusted third-party service providers, such as:
- Shipping companies (e.g., USPS, FedEx) to deliver your orders.
- Payment processors to securely process your payments, receiving only the minimum data required for authentication.
- Related website hosting services to operate our online store.
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process (e.g., to comply with tax authorities).
- Business Transfers: In the event of a business sale, merger, or acquisition, your information may be transferred as part of the business assets.
Gift Purchases
For items purchased as gifts and shipped directly to a recipient, we collect the recipient’s name and shipping address to fulfill the order. If a gift is returned, store credit will be issued to the recipient, while refunds for gifts shipped to the gift giver will be processed to their original payment method, as outlined in our Return and Refund Policy.
Data Storage & Security
We store your personal information securely on our platform and related systems, using industry-standard security measures such as encryption and Secure Sockets Layer (SSL) technology. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., retaining order records for tax purposes). While we take every reasonable step to protect your data, no system is completely secure, and we cannot guarantee absolute security.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. These may include:
- Essential Cookies: Necessary for website functionality, such as maintaining your shopping cart or session.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., which jewelry or clothing items are viewed most).
- Marketing Cookies: Used to personalize content or advertisements, if applicable.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request updates or corrections to inaccurate data.
- Deletion: Request deletion of your data, subject to legal or operational requirements (e.g., retaining order records for tax purposes).
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in emails or texting “STOP” to our messages. You may also contact us to opt out.
To exercise these rights, please contact us. We will respond within a reasonable timeframe, in accordance with applicable laws.
Children’s Privacy
Our online store is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it unless parental consent is provided.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or via email. The updated policy will take effect upon posting unless otherwise stated.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us. We’re here to assist you!
